Customer Care Shopping

We at ARCONA would like to assure that you are using the most appropriate products for your skin and hair/scalp type. In order to assist you in determining the optimum skin and hair care regimen for you, we encourage you to utilize our personal consultation by calling us at (877) 272-6620 or email us at info@arcona.com and we would be happy to assist you.

If you want to check the status of your order, visit Your Order History by logging into Your Account. Once logged-in you can view all previous orders, check on the status of the order and easily reorder the same items from a previous order.

As you browse arcona.com you can add items that you would like to include on Your Wish List for easy reference on subsequent visits. Once you have created an account you can easily add items to your Wish List for future reference.

If you need to change an order you have already placed, please contact a ARCONA Customer Representative at (877) 272-6620 or email us at info@arcona.com. To expedite your request, please have your order invoice number available.

If your order is missing a product, contains a damaged item, or other concern, please contact a ARCONA Customer Representative at (877) 272-6620 or email us at info@arcona.com. To expedite your request, please have your order number available.

We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you may return the items within 30 days of delivery.

Items may be exchanged or refunded to the original form of payment. Please allow 1 – 3 business days for the refund to be issued.

All product returns must have been purchased through the arcona.com website or ARCONA studio. A Return Authorization number must be obtained prior to the return of any product. Contact 877-272-6620 or info@arcona.com for a Return Authorization number.

If you have purchased ARCONA products through another retail location, please contact that specific retailer for their return instructions.

All Black Friday sales and discounted items are final sale.

All orders are processed upon you completing your online order with us. If you wish to cancel your order please contact a ARCONA Customer Representative at (877) 272-6620 or email us at info@arcona.com immediately, as most orders are shipped same day they are received.