Customer Care Security

Credit card information entered at arcona.com is secure and safe using a SSL Certificate . All orders placed on arcona.com are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Our site uses RSA 2048-bit encryption technology.

If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call (877) 272-6620

Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.

Digital certificates secure communications between your browser and our secure servers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over networks like the Internet, company intranets or extranets.

Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised en route. Digital certificates facilitate these security measures, which in turn allow applications like e-mail, on-line trading, and credit card purchasing, to be executed in a more secure environment.

SSL encrypts your order information to avoid the decoding of that information by anyone other than ARCONA, Inc. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see a closed lock or a unbroken key (depending upon your browser), then SSL is active. (You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https.")

Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at arcona.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, and place your order by phone at (877) 272-6620.